The family of a woman killed in a bus crash at Victoria Station has spoken of their devastation at the loss of a “kind and thoughtful soul” with a bright future ahead of her.

Melissa Burr, 32, from Rainham in Kent, was killed after a collision involving two buses and three pedestrians at 8.25 am on Tuesday.

Emergency services attended and immediately provided first aid, but Melissa was pronounced dead at the scene despite their efforts.

Two other people were treated for non-life-threatening injuries.

A spokesperson for Melissa’s family said: “We are absolutely devastated by the loss and the hole that this incident has left in our lives.

“As a family, we naturally want to understand how such a tragedy occurred, but for now, we just want time and space to mourn our beautiful Melissa and send her to rest with her late father.”

Detective Constable Chris May of Met’s Serious Collision Investigation Unit said: “This tragic incident claimed the life of a young woman, and our thoughts are with her family at this sad time.

“We are continuing to piece together the circumstances surrounding this collision, and I am very keen to hear from any witnesses who have not yet spoken with police. If you have information, please don’t hesitate to get in touch.”