A single mum has claimed that she was refused entry to Tesco because she was shopping with her two children.
Caroline Abbott, 30, said that after queuing to get into the supermarket in Fulbourn, Cambridgeshire, with two of her three children, a security guard told her she would have to ‘leave them outside’.
She went on to claim that they also asked where their father was, adding that Elijah, eight, and Selina, three, ‘should be at home with him’.
She said: ‘I explained I was a single mum but he said they should still be at home with their father. At this point, I was holding up a long queue.’
Caroline claimed that the security guard – who was not employed directly by Tesco – spoke over her.
She said: ‘[He] was interrupting me as I was explaining the situation. I feel Tesco managers should be involved with who they employ because this person still represents the brand.’
Caroline, who works at Addenbrooke’s Hospital, said another worker intervened and told her to go to the customer service desk.
Tesco admitted that a mistake had been made, adding that while customers are encouraged to shop alone, people who had no other option were welcome in the store.
Caroline said it was the first time she had faced problems while with her children.
She said: ‘No one chooses to be a single parent and I wouldn’t risk my children’s health going into these shops if I had another choice.’
As Caroline is classed as a key worker, her children go to school from Monday to Thursday and she home schools them on Fridays when she has the day off.
Tesco has since apologised. A spokesman said: ‘Since the start of the pandemic, we have focused on ensuring everyone can get the food they need in a safe environment.
‘While we’re encouraging our customers to shop alone where possible, we understand that sometimes customers will need to shop with children and they are, of course, welcome to do so.
‘In this case, a mistake was made and we’re sorry that the customer wasn’t happy with their experience.’
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