Jet2 holidays wins two awards at the British Travel Awards 2020 after being recognized for doing a great job for customers and providing a near-perfect pandemic response.

Jet2holidays was awarded a silver award in the Best Holiday Company to the Iberian Peninsula category and a bronze award in the Best Holiday Company to East and Southeast Europe category at this year’s virtual ceremony.

More than 132,000 holidaymakers cast more than 240,000 votes across the categories to have their say on who they consider the best in the travel industry.

This year, consumers were encouraged to vote for companies who had provided the best customer service during the pandemic whether that was by way of arranging refunds, re-bookings, or cancellations for customers whose plans have been affected.

The holiday company was also named ‘Best Short-Haul Operator’ at The Sun Travel Awards 2020 and emerged as the industry leader for customers for canceled holidays in a review by Money Mail.

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